DataRaider Ltd

DataRaider Ltd is rated 3 out of 5 in the category telecommunications. Read and write reviews about DataRaider Ltd. DataRaider supply multi-service convergent Self-Care and Call Centre solutions primarily for telecom operators. Mobile operators are experiencing a significant squeezing of their margins. The amount and complexity of business that they are doing is continually growing but the returns are in decline. In addition, operators are facing an onslaught from an array of non traditional competitors such as Apple, Google, Skype, etc. This is eating into their revenues, and undermining the viability of their product lines. Many operators are actively diversifying their business into areas such as on-line shopping, music/video/apps/ebook downloads, credit cards & banking, travel, insurance, etc. The expectation is that this will lead to a greater average return per user (ARPU). The customer care call centre is one of the biggest inhibitors when it comes to diversification. Each new product line that an operator takes on simply adds to the complexity, scope and scale of the call centre. An operator with 1 million subscribers handles circa 3 - 4 million calls to its call centre per annum. The average cost to the operator of handling each call is €3 - €5. DataRaider Self-Care automates 75% of customer care operations. This presents a significant opportunity for cost savings. It works for telephony, shopping, downloads, credit cards and banking, etc. This makes it a critical enabler for business diversification also. Visit our website at http://dataraider.com